In these unprecedented times, we want to let you know we are doing everything possible to support our staff, families, customers and country.
We are open and operating as normal, taking orders and delivering to customers. The current government guidance states that businesses will still be able to take online orders and deliver items to people's homes.
The safety and health of our staff and customers is a top priority for us, and we’ve put some stringent measures in place to do our very best to maintain the best possible service, whilst protecting the team and our customers.
We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible.
We are diligently following guidance and best practices from the NHS and UK Foreign & Commonwealth Office, amongst others.
Our customer service team is available to answer any questions about your experience, work with you on the best delivery option and provide more information on the many precautions we’re taking to protect your health and safety.
We are equally committed to taking care of our employees:
We are providing emergency paid time off to enable team members to quarantine if necessary without losing pay.
We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
We are providing resources to help employees modify how they work, including flexible schedules for caregivers and remote work wherever possible.
Deliveries are operating on schedule (delays caused by local regulations are possible), and we’re taking extra precautions to protect our customers and employees.
Stay safe, we are in this together!