The site is provided to you free of charge for your personal use. By using the site you agree to be bound by these Terms and Conditions. These Terms and Conditions govern the use of the site and all the services provided in connection with it.
Your statutory rights are not affected by these Terms and Conditions.
These Terms and Conditions may be amended from time to time and such amendments will come into force on the day following the date of amendment. You should always check to ensure that you agree with them in relation to each transaction you make. A security system is in place and instructions contained in the site in relation to payment should be adhered to at all times. You should read our Privacy Policy in conjunction with these Terms and Conditions.
We may at any time make changes to the site and the details (including prices) displayed on it.
We may from time to time establish relationships with other companies (e.g. our suppliers) that will enable you to access their websites. Each of these companies operates its own privacy policy and we cannot be held responsible for information gathered by them about you on their site. You must access such sites at your own risk in this respect.
Working days means Monday to Friday each week but excluding statutory holidays.
Before working with electricity or gas, an experienced professional, a qualified electrician or CORGI fitter, should be consulted. The instruction manuals and safety notices that accompany the products ordered should always be read and understood before fitting or connection is attempted. No gas or electricity connection should be attempted without the involvement of an appropriate professional.
Intellectual Property
2.1 Copyrights, trademarks and other intellectual property rights protect the content of this site. You may retrieve and display its content on a computer screen, store such content in electronic form on a disk or print one copy for your own personal non-commercial use provided all the copyrights and propriety notices are included and kept intact. You may not store the site's content in a server or other storage device that is connected to a network (other than the internet).
2.2 There is no implication of any grant to you of any licence, by use of this site or in the Terms and Conditions, to use any trade mark of Fireland or any of its affiliated companies.
Sales Terms and Conditions
3.1.1 To order goods through the site, you must be at least 18 years of age.
3.1.2 Delivery will be to UK only. Delivery of certain products may not be available for all parts of the UK. We shall inform you in this event. We will not be held liable for our inability to deliver.
3.1.3 Each order by you represents an offer to purchase goods subject to these Terms and Conditions.
3.1.4 It is not practical for us to publish comprehensive technical details on the site. Each image, descriptive matter, specification and advertising on the site is solely to give an approximate description of the goods. Full detailed specifications are available from most manufacturers' websites (see links).
3.1.5 In relation to 3.4, Fireland cannot be held responsible for the total accuracy of the information that is published, though every effort is made to keep the information as accurate and up to date as possible. Therefore, all the actions taken by users of the goods obtained via the website are their own responsibility.
3.1.6 Payment required for goods ordered will be stipulated at the time when you place the order. We are entitled to amend the price to take account of any increase in supplier prices, the imposition of additional tax or duty and any errors or omissions in respect of the price of the goods (including typographical errors). We will inform you of the prospective change to give you the opportunity to cancel the order. We shall have the right to refuse or cancel any orders listed at the incorrect price, whether or not the order has been confirmed. Any payment already made will be credited without undue delay by the same method as payment was received.
3.1.7 The prices published on the site are inclusive of the current rate of VAT, but exclusive of Delivery Charges, which, if any, will be indicated at the time of placing the order at the checkout. Delivery charges may vary according to your location and the type of product ordered. Please check our table of prices.
3.1.8 We accept most major credit and debit cards including Visa, MasterCard and Switch. The range of cards we accept may change without prior notice. When you order you must provide us with your exact billing address and the telephone number your card provider has on file for you. There will be difficulty and delay if these details are incorrect.
3.1.9 You may also pay by cheque or postal order subject to payment clearance by the bank (usually 10days) before despatch of your order. In these circumstances please telephone our Sales Line, between 10am and 6pm Monday -Friday, to place your order.
3.1.10 All our products and services are subject to availability and may be withdrawn at any time. If goods are not supplied, no charge will be made or a refund, as appropriate, will be made. We will not be responsible for any losses suffered by you in relation to our inability to supply.
3.1.11 Delivery of stock items will normally be made within 7 working days (i.e. excluding weekends and statutory holidays). Some items may be delivered direct from the manufacturer and may take up to 21 working days. We will endeavour to deliver within the specified times but we cannot be held liable for any losses that you may suffer in the event of delay. We will notify you if it becomes apparent that delivery will be delayed so that you will have the opportunity to cancel the order. For delays of more than 21 working days you will have the right to cancel and be entitled to a refund of any monies paid, in full.
3.1.12 As soon as the goods are delivered to you they become your responsibility. We will deliver only to the address on the order and goods will not be left without a signature. From the time of receipted delivery, any loss or damage to the goods will be your responsibility and at your risk. Any transit damage, shortages or wrong goods supplied, must be noted on the delivery/consignment note at the time of delivery.
3.1.13 Transit damage, shortages or wrong goods noted on the consignment note must be notified to us within 3 working days from delivery.
3.1.14 You must notify us of non-delivery of expected orders within 3 days of the due date. Failure to do this will mean that you will be responsible for any goods lost.
3.1.15 Goods returned under clauses 3.12 to 3.14 that are found to be undamaged and in full working order will be re-delivered to you. An administration charge along with the delivery charge (or actual carriage cost, whichever is the greater) will be charged to your credit/debit card account.
3.1.16 Manufacturers generally guarantee products for 12 months. This guarantee specifically excludes faults caused by accident, neglect or misuse. You must ensure that a properly qualified fitter is involved in the installation of your product (where appropriate, and on all gas installations) otherwise you may invalidate the guarantee.
3.1.17 Other than for items described in clauses 3.13to 3.15, if you are not totally satisfied with your purchase, for any reason, you have the right to cancel your order within 7 days of delivery and return the goods to us, in the original packaging. These goods must be in pristine saleable condition and full working order. You will be wholly responsible for the return of the goods and any associated costs. We may, at our discretion, arrange on your behalf for the goods to be collected from you and your credit or debit card will be charged with the cost. A Returned Goods Authorisation note that will be issued to you must accompany all returns. Goods returned in this way that are incomplete, damaged or in any way unsaleable, will be re-delivered to you. An administration charge along with the delivery charge (or actual carriage cost, whichever is the greater) will be charged to your credit/debit card account. Where goods are being returned in this way, you must contact us to let us know and the goods must be despatched to us within 7 working days of such notification. If either notification or despatch extends beyond these time limits, your right to cancel will be revoked.
3.1.18 After you have paid for and signed for receipt of the goods, you will be their owner. We will issue an invoice, either electronically or by post, upon despatch of the goods.
3.1.19 We may fail on occasion to enforce any of these Terms and Conditions but this will not affect our right to enforce the remainder of them or to enforce all of them at some future date.
3.1.20 Fireland is unable to supply its own credit facilities directly from this site.
3.1.21 As a convenience to customers the site includes links to other websites or to material the accuracy of which is beyond the control of Fireland. Fireland will not be responsible for the content of such websites or material nor for any losses that may be incurred by customers who use them.
3.1.22 Fireland will be neither responsible nor liable for any breach of these Terms and Conditions brought about by circumstances beyond its control.
3.1.23 Fireland will not be responsible for additional work or re-fitting costs that result from any faulty product supplied.
3.1.24 Fireland reserves the right to refuse to supply any goods ordered for any reason.
